[Updated] GameStop recalls ‘Deus Ex: Human Revolution’ amidst OnLive controversy

gamestop2 [Updated] GameStop recalls Deus Ex: Human Revolution amidst OnLive controversy

Please see the conclusion of this article for an official statement from Square Enix

With the news that GameStop was removing complimentary codes for an extra copy of Deus Ex: Human Revolution for the cloud gaming service, OnLive, which was supposed to be included with every PC copy of the game, the gaming giant has sent out an internal memo to its employees to immediately cease sales of the recently released blockbuster. The news, which hit earlier today, spread like wildfire, even causing “GameStop” to be a Twitter trending topic in the United States for over an hour.

While the chain released a statement on its Facebook page earlier today, the angry consumer base didn’t buy its explanation, with some even claiming they will never purchase from GameStop again. While talk is cheap, it seems as though GameStop is listening this time around.

According to a GameStop employee, who wishes to remain anonymous at this time, the retail giant is sending out a chain-wide memo, telling managers to remove the PC version of Deus Ex: Human Revolution from store shelves. No word on if customers who already bought the game will be refunded. Stay tuned for more information regarding this, as our source continues to learn more.

Learn my take on this situation and why I said GameStop needed to recall their copies in “Of questionable morality: GameStop’s ‘new game’ policy.”

[UPDATE] This has been confirmed by another GameStop employee. The latest information is that Square has approved the recall and will accept them back. The memo also mentioned that they will accept returns if accompanied by a receipt.

[UPDATE 2] The memo’s contents are contained below.

At this time please pull all Regular PC editions of Deus Ex: Human Revolution and place them in your backroom. These will be recalled at a later date. As GameStop is developing a streaming service in our Spawn Labs Cloud Computing Division, the coupon that was included is for a competing service. We are returning all copies of the PC regular edition to the vendor in agreement with Square Enix. Any unfulfilled reserves of the Regular PC Edition should be taken care of with the inventory set aside in your backroom. Please honor any returns with a receipt.

[UPDATE 3] We have received the following official statement from our PR representative at Square Enix:

“As part of Deus Ex: Human Revolution’s boxed offering on PC, Square Enix included a third party coupon. GameStop was not made aware of this inclusion and Square Enix respects the right of GameStop to have final say over the contents of products it sells and to adjust them where they see fit in accordance with their policies. Square Enix invites gamers who want to purchase the PC version of Deus Ex: Human Revolution without additional coupons to buy the game at any one of over 4000 GameStop stores in North America or purchase a digital download copy online from www.gamestop.com. “

About Brian Shea

Brian Shea is VGW's Editor-in-Chief and one of the founding members of the site. In addition to leading the team at VideoGameWriters.com, he contributes such regular features as “Shea’s Say,” "Eleven Things," "Commercials from the Past" and “Essential Gaming."
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  1. Crazy. See as I said before alittle communication can go a long way. I think if it continues on this path everything will be worked out. My previous statement was ‘I feel both parties have taken shady actions that could have been prevented by some communication.’

    • Fuckyougamestop says:

      I don’t consider what Square did with putting the coupon in THEIR OWN BOXES shady, I consider Gamestop to be a greedy, shit-filled, cesspool of idiots. It’s Gamestops own fucking problem for not giving out that information about how they will be throwing a shitty digital product into the consumers pool..

      TL;DR: Fuck you gamestop. You claim the copy you gave me was “NEW!!!!11!’ but you opened the fucking case, you removed the protective seal, you let some dirty rep place his grubby doo-doo covered hands on the disc and put that disc into a dirty sleeve and then when I get to the register and you pull that shit out and I tell that rep that I don’t want it as it’s not new and I’m the bad guy? Fuck you GS.

      • Bigevilworldwide says:

        Cause its hard to understand that you cant put sealed products out on the floor because people steal…..On top of that if people that cry about the game being seald don’t see a case on the floor that they can look at that gets cried about, I hate gamestop and the idiots they hire but damn people are crybabies…..The concept of property theft is so hard to understand

        • Funny how this isn’t a problem for every other retail store on the planet.

          • FrankTheTank says:

            No, because rather than allow you the opportunity to actually look at the box and hold it in your hand, maybe even read the back or the instruction manual (at least for a new game, this isn’t always the case with preowned due to customers who have boxes missing), they put it behind a locked glass case. You have to bother a salesperson to come unlock the case while they stand there and wait for you to leave them alone while you read the game and look. GameStop wants you to experience a product before you decide to buy it, not lock it behind glass and a cage like its prison. 

      • monkey359 says:

        you’re tl:dr was longer than your actual comment.

      • KJ McCarthy says:

        “I don’t consider what Square did with putting the coupon in THEIR OWN BOXES shady”
        Well… It is. It’s extremely shady. This is the business world, and there are a lot of seemingly pointless things in place that NEED to be followed. Just like a grocer needs to know what ingredients are in their food, Gamestop needs to know what’s inside their products. This entire ordeal is because Square ignored procedure. GameStop handled it horribly, and made everything worse, but that’s only because they were thrown a curve ball and had to react.

        Do you understand that Onlive is a direct competitor of GameStop? It would have been financially negligent for GameStop to do nothing. 

      • FrankTheTank says:

        Yeah because you know, nothing burns my grits more than when I go to buy a brand spanking new car at a car lot and find out that SOMEONE TEST DROVE IT BEFORE I DID. Heresy!!!! That car should be considered PREOWNED! Some bloke out there put his grubby doo-doo covered hands on the steering wheel and put his dirty rear end on the drivers seat and then when I go to put my down payment on the car I tell the salesman I want a new, 0 mileage, wrapped in the plastic car. And you know what they do? LOOK AT ME LIKE I’M RETARDED

  2. I don’t get it, I picked up my copy yesterday and it had the coupon in it, from gamestop…

    • FuckyouGamestop says:

      Serious? Did you read any of the news today?

      If you got the coupon then keep it and don’t return your copy. Case Closed. Bro.

    • Anonymous says:

      Don’t listen to the other guy.  Turn it back in and keep the coupon.  Free game.

      • Exactly. This is whatever one should have done with their copies of Portal 2 for the PS3. No need for 2 copies of a game. Take the console back in and go with the OnLive copy, assuming OnLive works out well for you.

  3. Compuninja says:

    One can only hope that the distributor doesn’t accept the returns from Gamestop, as they were tampered with by the retailer.

  4. Iievil_empireii says:

    Im also against gamestop…I walked in the other day not for this game…but they pulled out a brand new xbox game still sealed and taped up and before they handed me the game they pulled out a box cutter cut the seal and tap of the game opened it up pulled out the disk and looked at the back…like wtf? why check the back of a brand new sealed game to make sure your giving me a new or a used copy yall are claiming is new???

  5. LOL talk is cheap. Wal mart and best buy carry the exact same games Game stop has without the  3 hour pre order line and. Once game-stop stopped carrying pc games they killed their market.

  6. Anonymous says:

    How is not selling the game a fix?

    This is really the straw that broke the camel’s back for me. I’m avoiding GameStop all together now and I buy on average two games a month. I urge others to do the same.

  7. Brandon Abell says:

    How is this any different from censoring a game that had product placement from another vendor?  Don’t these idiots know how precarious their position is when you can buy a game from Amazon for less and not have to pay for gas or deal with the ‘tude?

  8. Here’s something they could have done: keep the coupons in the boxes and throw in a coupon for their own service.

    Oh but wait, fair competition sounds like HARD WORK. I can only assume that On-Live paid good money to include their coupons with Deus Ex. You could have thrown in your own coupons for free, but instead you wanted to cut the competition out. Well done. You are truly one of the bad guys.

    • KJ McCarthy says:

      “Here’s something they could have done: keep the coupons in the boxes and throw in a coupon for their own service.”

      You say that like it’s simple. The coupons need to be designed, made, delivered to all the stores, programmed into the website, and then tested for bugs. I’m not sure how long it would take, but it would be more than a couple of days.

      • I say that like it has to be simpler than returning every copy of this high-selling, high-profile game to the publisher from every single store.

        And much less likely to make them look like scumbags.

        So yes, I do think it’s comparitively simple to how they are handling it instead; and like I said, fair competition sounds like HARD WORK

  9. Talk is cheap?  I certainly don’t buy anything from Gamestop anymore.  Haven’t for years.  Why would anyone anyway?  I can get the same games, with no tampering, all the pre-order benefits, from Amazon AND get it delivered to my front door on the day of its release for FREE!   Its far less work to order it online than to drive over and deal with this crap (if being lazy is your goal, but its more practical too!).

  10. Too little too late. GameStop can just die in a fire.

  11. it were easy if it werent so compliycated

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