Please see the conclusion of this article for an official statement from Square Enix
With the news that GameStop was removing complimentary codes for an extra copy of Deus Ex: Human Revolution for the cloud gaming service, OnLive, which was supposed to be included with every PC copy of the game, the gaming giant has sent out an internal memo to its employees to immediately cease sales of the recently released blockbuster. The news, which hit earlier today, spread like wildfire, even causing “GameStop” to be a Twitter trending topic in the United States for over an hour.
While the chain released a statement on its Facebook page earlier today, the angry consumer base didn’t buy its explanation, with some even claiming they will never purchase from GameStop again. While talk is cheap, it seems as though GameStop is listening this time around.
According to a GameStop employee, who wishes to remain anonymous at this time, the retail giant is sending out a chain-wide memo, telling managers to remove the PC version of Deus Ex: Human Revolution from store shelves. No word on if customers who already bought the game will be refunded. Stay tuned for more information regarding this, as our source continues to learn more.
Learn my take on this situation and why I said GameStop needed to recall their copies in “Of questionable morality: GameStop’s ‘new game’ policy.”
[UPDATE] This has been confirmed by another GameStop employee. The latest information is that Square has approved the recall and will accept them back. The memo also mentioned that they will accept returns if accompanied by a receipt.
[UPDATE 2] The memo’s contents are contained below.
At this time please pull all Regular PC editions of Deus Ex: Human Revolution and place them in your backroom. These will be recalled at a later date. As GameStop is developing a streaming service in our Spawn Labs Cloud Computing Division, the coupon that was included is for a competing service. We are returning all copies of the PC regular edition to the vendor in agreement with Square Enix. Any unfulfilled reserves of the Regular PC Edition should be taken care of with the inventory set aside in your backroom. Please honor any returns with a receipt.
[UPDATE 3] We have received the following official statement from our PR representative at Square Enix:
“As part of Deus Ex: Human Revolution’s boxed offering on PC, Square Enix included a third party coupon. GameStop was not made aware of this inclusion and Square Enix respects the right of GameStop to have final say over the contents of products it sells and to adjust them where they see fit in accordance with their policies. Square Enix invites gamers who want to purchase the PC version of Deus Ex: Human Revolution without additional coupons to buy the game at any one of over 4000 GameStop stores in North America or purchase a digital download copy online from www.gamestop.com. “